At Mya Haven, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
Return Time Frame
You may request a return within 14 days of receiving your order. After this period, unfortunately, we cannot accept the return or issue a refund.
Eligibility for Returns
To be eligible for a return, the item must be:
Unused and in the same condition that you received it
In its original packaging with all tags attached
Accompanied by the proof of purchase (order number or receipt)
How to Initiate a Return
To start a return, please email us at [email protected] with your order number and the reason for return. Once your request is approved, we will provide you with return instructions and the return address.
Return Shipping Costs
Customers are responsible for covering the shipping costs for returning their items. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via cash.
Non-Returnable Items
Certain types of items are exempt from being returned, including:
Clearance or final sale items
Used or damaged items not due to our error
Customized or personalized products